Last updated: 9 March 2026
We advise applicants on visa applications made from outside the destination country, on refusals and re-applications, on reviews of applications you have already prepared, and on route and settlement planning. We do not currently act on UK in-country matters, meaning extensions, switching, settlement or enforcement matters for clients who are present in the United Kingdom.
We do not guarantee visa approval. We do not act as your representative before any government authority unless separately agreed in writing.
The service is provided by P&Y Law Offices, an Indian law practice based in New Delhi. All work is carried out or supervised by Santosh Pandey, an Advocate enrolled in India (Bar Council of India) who is also admitted as a solicitor in England and Wales. All advice is provided from India.
This service is not regulated by the Solicitors Regulation Authority or the Immigration Advice Authority. It is provided by an Indian law practice.
No lawyer and client relationship arises until it is confirmed in writing by P&Y Law Offices.
What you receive depends on the matter agreed. This will normally be written advice on your position and the strongest route forward, an assessment of the documents and information you have provided, and where agreed, assistance in preparing an application or re-application to standard. Timescales are confirmed in writing when your matter is accepted.
You agree to: provide accurate and complete information, upload genuine documents (not forged, altered, or fabricated), disclose all relevant information including previous visa refusals, overstays, or immigration violations, and use the service only for lawful visa applications. If you provide false or incomplete information, our advice cannot be accurate and we may be unable to act for you. Providing forged documents is a criminal offence in most jurisdictions and we will terminate the service immediately if we suspect fraud.
Fees are confirmed in writing before work begins and are payable in advance. Payments are processed via Razorpay. Clients in India pay in INR. Clients outside India pay by international card.
Government fees, biometrics, translations, courier charges and any third party costs are separate from our fees and are payable by you.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (for UK consumers) and equivalent consumer protection laws in other jurisdictions, you have the right to cancel your purchase within 14 days of the date of purchase for a full refund, without giving any reason.
However, if you ask us to begin work before the 14 day period expires, you acknowledge that the service will be considered fully performed once work begins. At that point you lose the right to cancel under these regulations, because the service has been performed with your prior express consent.
To exercise your right to cancel within the 14 day period (before review has begun), email customer@accuratevisa.com with your case reference. Refunds will be processed within 14 days of receiving your cancellation request, to your original payment method.
We do not offer a guarantee of any visa outcome, and no refund is promised on the basis of a refusal. Fees are for the professional work carried out. Where any specific assurance is agreed for your matter, it will be set out in writing in your engagement letter and will apply only to that matter.
Our advice is based on the information and documents you provide. We cannot advise on information you do not disclose. We assess your position against published immigration rules and known refusal patterns as at the date of the advice. We cannot predict changes in immigration policy after that date, how a particular officer will exercise discretion, the outcome of an interview, or factors outside the application itself. Our advice is professional advice, not a guarantee of outcome. Visa decisions are made solely by the relevant immigration authority.
Your documents remain your property. Our written advice, reports, methodology and website content are the intellectual property of P&Y Law Offices. You may use our advice for your own visa application purposes. You may not reproduce, distribute or commercially exploit our reports or methodology.
Our total liability to you in connection with any matter is limited to the total amount you paid to us for that matter. We are not liable for indirect or consequential losses such as missed flights, lost employment opportunities, accommodation costs, or emotional distress, except to the extent such exclusion is prohibited by applicable law.
Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited by applicable law (including, for UK consumers, your statutory rights under the Consumer Rights Act 2015).
We are not liable for delays or failure to deliver the service caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions, internet or infrastructure outages, or disruption to third party services (including payment processors, cloud hosting, and AI services). Where a force majeure event prevents delivery, we will inform you promptly and offer either a delayed delivery or a full refund at your choice.
We aim to resolve disputes informally first. Contact customer@accuratevisa.com with any complaints. If we cannot resolve the matter informally within 14 days, the dispute shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts of New Delhi, except where you have mandatory consumer protection rights in your jurisdiction that override this provision.
If you are a consumer in the United Kingdom, nothing in this clause restricts your right to bring proceedings in the courts of England and Wales, Scotland, or Northern Ireland. If you are a consumer in the European Union, you also have the right to refer complaints to your local consumer dispute resolution body.
This service is provided by P&Y Law Offices, an Indian law practice. It is not regulated by the Solicitors Regulation Authority or the Immigration Advice Authority, and the Legal Ombudsman (England and Wales) does not apply to it. Santosh Pandey practises as an Advocate subject to Bar Council of India rules. Complaints about the professional conduct of an Advocate may be raised with the relevant Bar Council in India. For our complaints procedure, see our complaints page.
We may amend these terms from time to time. Amendments do not apply retroactively to matters already accepted. The current version will always be available at accuratevisa.com/terms.
P&Y Law Offices
C-180/A Defence Colony
New Delhi 110024, India
Email: customer@accuratevisa.com